Friday, September 28, 2012

Manipal Hospital -Goa -Negligence /Questionable Health Care


                           Manipal Hospital ICU –Goa –(Health Care –Blots a Nobel Profession )
 
State of the art Health Care??-“Mission and Vision Statement”
                                   My Mother Mrs Genoveva Pereira  was admitted and operated in Manipal Hospital (24-Aug- To 10 Sept 2012) ,this was howerver the second time she was operated the first time being in 2010 sucessfully and by Humane service of Doctors who are next to God for us!!
                                    Whilst underscoring the burning issue which I am about to unravel  with you below I would like to begin in great humility and gratitude to
                (1)Dr.Mahesh Naik  who did a Fabulous job in conducting the major surgery successfully  ,
                (2)Dr .Mahesh Parsekar :-Assisted in the operation
               (3)Dr. Vasco Dsilva:-Assisted in the operation
              (4) Dr. Madu Mohan :-Assisted in the operation
             (5) Dr .Akshaya Valvaikar:-Absolute angel in giving us timely feedback with empathy whilst my mother was in ICU am ever so –Grateful for the last moments we spent with our dying mother which will remain with us always –God Bless her and the entire fraternity of medical professionals including the ones who did not seem to care ,and a quite a few of them who are present in Goa Manipal Hospital who are either there by Choice ,Compulsion or simply because of complacence of personnel responsible for general administration  of the entity
 
 
                                        I am writing this to your great institution for the benefit of the upkeep of this great profession that has been looked up by all, and in the interest of right & timely judgment being taken by the trained medical professionals on duty without treating it as “Just another Case/Just another patient!!!”
(A)Incompetent Staff :-Dr Robin Morajkar ,sister Sheetal:  My mother was moved out to Room No# 105  on the 4th of Aug 2012 my sisters have been present with her and all seemed well ,at 03:-30 Am she was unusual my sisters rang the bell and was attended by sister Sheetal who took it very casual and crosschecked  with  Dr Robin ,Apparently it was just 2 staff on the entire floor of a full house hospital my mother showed unususal signs of heartattack visible to lay persons :-Sweating ,violent shiver etc,however Dr Robin Morajkar and Sister Sheetal passed it off as a common fever!! And even covered her with a blanket!!!,whilst my sisters tried to soak the sweat in gauze Am Appalled and Agast with the very response of Dr Robin Morajkar and Sr Sheetal who have displayed sheer ignorance!! (For sure this may not be the first case –and perhaps will not be the last if CORRECTIVE steps are not taken by the able administrator) NO ACTION WAS Taken until 08:30 Hrs a good 5 and  half hrs to move a critical patient to ICU which is just 10 meters away !!!!  and in the bargin have lost my mother ,this has been a height of INCOMPETENCE, I only thought in the movies it is exaggerated that a PIZZA reaches faster than a ambulance!! This is no cliché I have witnessed this whilst awating to see my dying mother, a Pizza delivery boy is granted access (Read delivery) to Manipal Hospital ICU,after being in the kitchen vulnerable to all sort of infections by doing deliveries , I commend his spirit  and commitment of the jobs as he takes it seriously ! but dying patients family members have to follow embargo & protocol of visiting timings!!! How strange and cynical we get even though educated attached link is :-Pizza delivery to ICU on the said date
 
Truly Dominos pizza mission statement of “Hungry Kya !! Knows no boundry !!! and supersedes your entities  Mission Statement  which is displayed in all departments
(B)Misinformation/Billing anomaly :-
 I was given a bill to clear by the administration desk amounting to  ` 1,99,794.00 (One Lakh ninety nine thousand seven hundred and ninety four) fair enough for high level of services health care provided I requested the attended to kindly issue me a break up the amount he did give me a break up (attached Exhibit (A)) this was a hand written bill when inquired for a print out he politely explained the print out can be obtained only after check due to operating system limitations!! what ever happened to “ A State of Art technology mentioned in you mission statement ???” a printout cannot be obtained for this amout of bill?? Because of  a system limitation? How am I as a customer responsible for this??? I pay over 200 thousand Rupee and get a hand printed break up?? Questions I leave up to your administration I was in no mood to discuss this as I needed the body of my mother to be shifted for the final rites , further more during the passing moments of my mother I had to run up and down to the pharmacy to get the medication I insisted on checking the medicines that were given to me with the ICU attendant upon physically checking along with the attendant I found out that few injections were not given and had to run back to the pharmacy for collection I did this although I knew my mother was passing to ensure no effort is sparred , well unfortunately I was not alone another patient was also issued a INCORRECT PRESCRIPTION Dosage (attached Exhibit –B ) a 600mg of zivator was prescribed to a patient who was along with me in the Pharmacy due to the presence of mind of the patients family member he pointed out to the ICU staff that his patient is prescribed 1gm of the dosage and not 600mg!!!!! the attendant convinently corrects the mistake as is evident in the attachment
                I Bring this to your notice in good faith and trust the instinct of administrators in truly providing world class health to the community and ensuring no life is lost due to negligence or sheer incompetence
                I am thankfull to the effort and services that are truly provided by your entity and trust all corrective actions are taken in pluging such uneventfully instances which are neither good for your entity or for patients and public who place their “Lives “ at your hand
Jai Hind
Tome Prazeres Sequeira

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